From the First Encounter: A Communication Program for High Volume, High Acuity Patient Care Locations
Date of Award
Doctor of Nursing Practice (DNP)
Lois V. Greene
Effective communication is a true value to healthcare organizations. Far too many communication sessions are detrimental to patient health outcomes. National data and hospital records are proven information to suggest communication is a major barrier to overall patient satisfaction. Organizations struggle to increase market share and patient satisfaction with a likelihood to recommend because of poor communication by physician and nurses. The use of a strategic communication tool like AIDET plus the Promise can influence the improvement of an organization’s quality of care.
This paper examines the use of AIDET plus the Promise as a strategic communication tool. High volume, high acuity patient care settings need the adaptation of a structured communication tool that can influence a positive health outcome. AIDET plus the Promise is a strategic communication tool that when used correctly can reduced anxiety, increased compliance whereby improved patient outcome, build trust and overall collaborative relationships. Findings in this research paper has provided enough evidence to suggest when AIDET plus the Promise is used as a guidance for strategic communication it can result in an overall improvement of patient health outcome and success of an organization. The findings have provided enough evidence to drive the development of a competency-based orientation toolkit to guide the implementation of AIDET plus the promise in a high volume, high acuity patient care setting.
Bacchus, S. (2022). From the First Encounter: A Communication Program for High Volume, High Acuity Patient Care Locations. [Doctoral project, University of St Augustine for Health Sciences]. SOAR @ USA: Student Scholarly Projects Collection. https://doi.org/10.46409/sr.XBTQ8235
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Scholarly project submitted to the University of St. Augustine for Health Sciences in partial fulfillment of the requirements for the degree of Doctor of Nursing Practice.